Delivery Information

GENERAL INFORMATION


All orders are subject to product availability. if an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.  


Item offered on our website are only available for delivery to below mentioned chart and lead time and price will be different as per the place as follows: 

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimated commence from the date of shipping.

Delivery time are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within target lead time. 


DELIVERY CHARGE AND TIMING


Area

 

Kanto

 

Chubu

Hokuriku

Shinetsu

Tohoku

Kansai

Chugoku

Shikoku

Hokkaido

Kyushu

Okinawa

 

Tokyo

Kanagawa

Chiba

Saitama

Ibaraki

Tochigi

Yamanashi

Gunma

 

Shizuoka

Aichi

Gifu

Toyama

Ishikawa

Fukui

Mie

 

 

Nagano

Niigata

Fukushima

Miyagi

Yamagata

Iwate

Akita

Aomori

Osaka

Kyoto

Nara

Shiga

Hyogo

Wakayama

 

Okayama

Hiroshima

Tottori

Shimane

Yamaguchi

Kagawa

Tokushima

Ehime

Kochi

All

Fukuoka

Saga

Nagasaki

Oita

Miyazaki

Kumamoto

Kagoshima

 

All

Delivery time

1 - 2 days

1 - 2 days

1 - 2 days

1 - 2 days

1 - 2 days

3 - 4 days

1 - 2 days

3 - 4 days

Normal delivery charge

600

     600

600

600

600

1200

600

1200

Frozen delivery charge

1000

1000

1000

1000

1000

    1500

1000

1500




















FREE DELIVERY

Order worth more than 5500 yen ( with tax)  shipping charge is free except Okinawa, Hokkaido.

Chilled shipping charge will be extra for chilled shipment.

(Weight limits up to 25 kg, size limit up to 120 cm box)

 

FROZEN FOOD

For frozen goods, order worth more than 8000 yen (with tax) is shipping charge is free except Okinawa, Hokkaido.

(weight limits up to 20kg, size limit 100 cm per box)

 

METHOD OF PAYMENT

Daibiki, Cash on delivery  (collecting charge have to bear by customer)

Credit cards (Currently not applicalbe)

Bank transfer. (Currently not applicable / payment remittance charge have to bear by customer)

 

DISCLAIMER

Sartaj don’t guarantee the service provided by the couriers we use for deliver.

Customer must be available to receive delivery at the shipping address provided to Sartaj.

 

Sartaj don’t take responsibility of successful delivery when given address is wrong, unclear, incomplete, failed delivery or delayed delivery. Such situation customer may go to courier depot and collect the delivery.

 

TRACKING

Customer can trace their packages, can inquire to courier service directly. 


OPERATE TIMING

Sartaj operates Monday to Saturday (Saturday until 12 noon), excluding public holidays. Any other holidays will be notify on webpage itself.

 

We try to dispatch the order on the same day or next working day. Our dispatch timing will be different according to the place.

 

For further explanation regarding delivery or order etc you can call us at any time between 9 am to 6 pm Monday to Saturday.